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Tomb Raider: Anniversary
README file <19/04/2007> Version 1.0

Part 1: Things You Should Know

Please read through the DirectX section of this document. This section has
information that is vital to successfully running Tomb Raider: Anniversary on
your system.


1.1 DirectX

This game is optimised for Microsoft's DirectX 9.0c. In order for you to play
the game, you must have DirectX 9.0c compliant drivers for your video card and
sound card. Please note that although DirectX 9.0c is installed with the game,
your video and sound card drivers will not be upgraded to DirectX 9.0c drivers.


You will need to obtain the latest DirectX 9.0c drivers from the manufacturer
or PC supplier. These drivers cannot be supplied by Eidos.


1.2 Memory and Performance

While the game will run fine in 256MB of RAM (for Windows 2000/XP) and 512MB of
RAM (for Windows Vista), your playing experience will be smoother if you have at
least 1GB RAM.

Regardless of how much memory you have, you can maximize your available memory
and increase the overall performance of the game engine by doing the
following:

* Closing any open windows
* Shutting down all other programs (including those that run in the menu-bar)
* Defragmenting your hard drive

Eidos recommends that you have no other programs running at all while playing
Tomb Raider: Anniversary. Other programs, including system utilities and screen
savers can cause system degradation when playing games and may conflict with the
game for system resources, potentially resulting in instability and crashes.


1.3 Known Issues

* Ensure you are running latest drivers from nVidia and ATI/AMD.
* If you experience any issues in game this could be linked to your sound card,
Microsoft XP users should try to fix the problem by reducing the hardware
acceleration option within the DXDIAG tool – To Run DXDIAG see the `Technical
support section` below, once loaded select the SOUND tab and move the slider
option (Hardware Sound Acceleration) to the left. Please note, this option is
only available to Microsoft XP users.




* Nvidia GeForce 4, Geforce 3 and GeForce MX240

If any visual or performance issues are experienced whilst using these types of
graphics cards the problem is regularly fixed if the Full Screen Effects in the
Display Options Menu are disabled. Please also ensure that you are using the
latest available drivers for your graphics card.


* GeForce MX Series

If any visual or performance issues are experienced when using this type of
graphics card please also ensure that you are using the latest available
drivers. The problem can also be alleviated by disabling various options in the
Display Options Menu.


* Graphics Cards lacking Hardware TnL support

Users with graphics cards that lack hardware TnL support may experience low
frame-rates during certain sections of the game. If this is the case, ensure
that you have the latest drivers installed and that you are following the
recommendations detailed above.
N.B. It is highly recommended that your computer meets the minimum
specifications as detailed below.


* Updates

We are committed to bringing you the best game experience possible therefore
its likely that we will keep your version up to date with patch downloads from
time to time. Installing Game Shadow ™ will help keep your version of Tomb
Raider: Anniversary up to date. Customer support details can be found at the
end of this ReadMe.


To download drivers, you need to contact your computer manufacturer (or
motherboard manufacturer if your computer custom built).




Part 2: Technical Issues


2.1 Installation & Set-up

System Requirements

The minimum system requirements are as follows:

Minimum Specification
OPERATING SYSTEM:
Microsoft Windows 2000, XP, Vista
CPU:
Pentium 3 1.4Ghz or Athlon XP 1500+
RAM:
256MB (for Windows 2000/XP)
512MB (for Windows Vista)
GRAPHICS:
100% DirectX 9.0c compatible 64 MB 3D Accelerated Card with TnL (GeForce 3Ti /
Radeon 9 series)
SOUND:
Microsoft Windows 2000/XP/Vista compatible sound card (100% DirectX 9.0c
-compatible)
DVD-ROM:
Quad-speed (4x) DVD-ROM drive
HARD DRIVE:
4GB free disk space
INPUT DEVICES:
100% Windows 2000/XP/Vista compatible mouse and keyboard

The recommended system requirements are as follows:

Recommended Specification
OPERATING SYSTEM:
Microsoft Windows XP, Vista
CPU:
Pentium 4 3.0Ghz or Athlon 64 3000+
RAM:
1GB RAM
GRAPHICS:
100% DirectX 9.0c compatible 64 MB 3D Accelerated Card with Vertex Shader 2.0
and Pixel Shader 2.0 (GeForce 6000 series / Radeon X series)
SOUND:
Microsoft Windows XP/Vista compatible sound card (100% DirectX 9.0c
-compatible)
DVD-ROM:
Quad-speed (4x) DVD-ROM drive
HARD DRIVE:
4GB free disk space
INPUT DEVICES:
100% Windows XP/Vista compatible mouse and keyboard / Xbox 360 Controller for
Windows

Graphic Cards supported

nVidia - 8800 GTS, 7950 GX2, 7800 GTX, 7600 GT, 7300 LE, 6800 GT, 6600 GT,
6200, FX 5950 Ultra, FX 5900 Ultra, FX 5700 Ultra, FX 5500, FX5200 Ultra, FX
5200 Ultra, FX 5200, GF4 ti 4800, GF4 ti 4200, GF3 ti 500, GF3 ti 200, nForce
2.

Amd/Ati – X1900 XT, X1800, X1600 Crossfire, X1600, X1300, 9800 Pro, 9700 Pro,
9600 Pro, 9000 Pro, 9200, X850 Pro, 8500, X800 Pro, X800, X700, X600, X300 SE.

Other - Intel 965, XGI Volari V5, XGI Volari V8, Matrox Parhelia.


Preparing Your Hard Drive

To ensure that your installation is trouble free, you should check to see that
your hard drive and file system are both tuned for optimum performance. Windows
comes with a utility programs that will help optimise your hard drive
performance.

You can optimise your hard drive's performance by running a program called Disk
Defragmenter. You can run Disk Defragmenter by clicking on the Start button from
the Windows desktop, followed by Programs, then Accessories, then System Tools,
and finally Disk Defragmenter.


2.2 DVD-ROM Problems


Tomb Raider: Anniversary requires at least a Quad-Speed DVD-ROM drive with
32/64-bit Windows drivers.

I receive a "xxxxxx.xxx not found" error message when installing or running
Tomb Raider: Anniversary.

This error message is usually the result of your computer using MS-DOS (16 bit)
drivers instead of Windows (32/64 bit) drivers for your DVD-ROM drive. You can
easily check to see if this is causing problems by opening the Control Panel
(either click on the My Computer icon or click on the Start button followed by
Settings, then Control Panel).

In the Control Panel window, double-click on the System icon then click on the
Performance tab. You should now see a summary of the performance status of your
computer. One of the lines should say “File System: 32/64-bit” and the last line
should say "Your system is configured for optimal performance." If you see a
message saying "Drive X is using MS-DOS compatibility mode," then you will need
to contact your system vendor to obtain and install 32/64-bit drivers for your
DVD-ROM drive.


2.3 Crashes and Lock-Ups


When I start Tomb Raider: Anniversary my mouse cursor disappears and my
computer locks-up.

Chances are your installed audio card drivers are not compatible with DirectX.
The only solution is to get a DirectX 9.0c -compatible driver from your audio
card manufacturer.


When I start Tomb Raider: Anniversary I receive the following error message:

"The application TRA.exe referenced memory at address xxxx:xxxx that can't be
read from."

Its likely that your installed video card drivers are not compatible with
DirectX 9.0c. The only solution is to get a DirectX 9.0c -compatible driver
from your video card manufacturer.


The Installer keeps stopping when a certain percentage is complete.

There a few likely causes:

* You may have run out of free space on your hard drive. Please remove unwanted
programs to free up additional space for the game, and then reinstall Tomb
Raider: Anniversary.
* There may be dirt or fingerprints on the DVD-ROM disc itself. Examine the
bottom of the disc; if you see any fingerprints or dirt, carefully clean the
disc using a clean, soft, lint-free cloth by wiping from the centre of the disc
(near the hole) towards the outer edge in a straight line.


Tomb Raider: Anniversary is crashing to the desktop with no error messages.

This problem can be caused by several different things. Here's a list of the
most common culprits associated with these crashes:

* Make sure the DVD-ROM is clean (check for both scratches and smudges on the
reading surface of the DVD).

* Make sure the game has been installed properly.

* Make sure DirectX 9.0c has been installed properly.

* Make sure you have the latest drivers for your video card and that they are
DirectX 9.0c -compatible.

* Make sure you have the latest drivers for your sound card and that they are
DirectX 9.0c -compatible.

* Make sure Virtual Memory is enabled on your system.

* Run Disk Defragmenter.

* Try exiting the game, rebooting your machine, and re-entering the game.


Note: If your system crashes to the desktop while playing Tomb Raider:
Anniversary you should probably reboot your computer before starting a new play
session. Otherwise, DirectX may be in a locked state, and the game will be
unable to use your sound or video hardware.

Logitech Headset

When using a headset, we advise that this is connected and set as “Favourite
Audio Device” within your control panel before launching the game.

NOTE: Should the headset become disconnected during play, as this hardware is
detected as a soundcard device you may lose audio as the ‘Valid Sound Device’
would have been lost, should this occur we recommend you check the connections
to your Headset and re-launch the game as appropriate.



2.4 Technical Support

If you need further technical assistance after reading the Readme file please
do not hesitate to contact us using any of the methods listed below.

When contacting us, please be sure to provide us with as much information as
possible. Make sure to note the exact type of hardware that you are using in
your system, including: your graphics card, sound card, DVD-ROM drive, amount
of RAM present, speed and manufacturer of your processor. Also, make sure to
include the title and version of the game, and a detailed description of the
problem.

It will also help if you prepare by creating a “DXDIAG” diagnostic file in
Windows before you call us. Simply follow these instructions:

* Click on Start
* Click on Run
* Type dxdiag
* Click on OK
* Click on the Save Information button and save the file to your computer.

When you call our Technical Support line either have this file open or have a
printed copy. If you send an e-mail query please attach the file to the
e-mail.


Technical Support Contact Details (United Kingdom)

Address Wimbledon Bridge House
1 Hartfield Road
Wimbledon
SW19 3RU

E-Mail customerservice@eidos.co.uk

Phone 0870 9000-222

Web www.eidos.co.uk/support/index.html


Technical Support Contact Details (United States of America)

Address Eidos Customer Services
1300 Seaport Blvd
Redwood City
CA 94063

E-Mail support@support.eidosinteractive.com

Phone 650-421-7670

Web www.eidos.com/support.html

FAQs are available for known issues; if none exist select the "All Categories"
link.
If your issue is not on the list you must select an issue, then choose the show
me "more" link to display a list of all known issues. If none of this helps,
there will be a link here to enter a "Support Request"


Note: Hints and tips will not be given out over the Technical Support lines.


Alternatively, you may find help with hardware problems on one of the websites
maintained by the supplier, some of which are listed below:

nVIDIA: www.nvidia.com
AMD/ATI Technologies: http://ati.amd.com/
Creative Labs: www.creative.com/worldwide.asp
Intel support.intel.com

Eidos maintains a web page with links to all major video and audio card
manufacturers, which is a good first stop if you are looking to upgrade your
drivers. You can reach this page at:

UK: www.eidos.co.uk/support/index.html
US: www.eidos.com/support.html

Thank you and we hope you enjoy playing Tomb Raider: Anniversary.

Eidos 2007.